At Cartridges Online, we want to ensure your satisfaction with every purchase of cartridges from our online platform. This Refund & Return Policy outlines the procedures and guidelines for requesting refunds and returns. Please read this policy carefully to understand our practices regarding refunds and returns.
- 1. Eligibility for Refunds: We offer refunds under the following circumstances:
- Defective or damaged cartridges received.
- Order canceled before shipment.
- Incorrect cartridges shipped.
- 2. Eligibility for Returns: We accept returns under the following circumstances:
- Change of mind or no longer needing the cartridges (subject to conditions).
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3. Return Period: If you wish to request a refund or return, please notify our customer support team within 30 days of receiving the package. We require timely notification to initiate the refund or return process. Failure to inform us within this period may result in your request being declined.
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4. Refund and Return Procedure:
To request a refund or return, please follow these steps:
a. Contact our customer support team within 30 days of receiving the package, providing the order number, a detailed description of the issue, and any supporting evidence (e.g., photographs of damaged items).
b. Our customer support team will assess your request and provide you with further instructions.
c. If the refund or return is approved, you will be provided with a return authorization number and instructions on how to return the cartridges.
d. Return the cartridges in their original packaging, including all accessories and documentation, to the address provided by our customer support team.
e. Once we receive the returned cartridges and verify their condition, we will initiate the refund or process the return as per your request.
- 5. Refund Options: Depending on the circumstances, we offer the following refund options:
- Replacement: If the cartridges received were defective, damaged, or incorrect, we will replace them with the correct items at no additional cost.
- Refund: If a replacement is not feasible, or you prefer a refund, we will refund the original purchase amount to your original payment method within a reasonable time-frame.
- 6. Return Conditions: For returns due to change of mind or no longer needing the cartridges, the following conditions apply:
- The cartridges must be unopened, unused, and in their original condition.
- All packaging, accessories, and documentation must be intact and included.
- Return shipping costs will be your responsibility.
- 7. Non-Refundable and Non-Returnable Items: The following items are non-refundable and non-returnable:
- Cartridges that have been opened, used, or tampered with.
- Cartridges not in their original condition, including missing packaging, accessories, or documentation.
- Cartridges purchased on sale or as clearance items (unless they are defective or damaged).
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8. Shipping Costs: In the case of eligible refunds or returns, we will reimburse you for reasonable return shipping costs incurred. Please keep the receipt or proof of postage and provide it to our customer support team.
- 9. Policy Updates: We reserve the right to update or modify this Refund & Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our Refund & Return Policy, please contact our customer support team. We are here to assist you and ensure a positive shopping experience.
Thank you for choosing Cartridges Online!
